At Awayframes (“we,” “us,” “our”), your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, how it is protected, and your rights regarding your personal information when you visit and use https://awayframes.com/ (“Website”).
By accessing or using our Website, you agree to the terms of this Privacy Policy.
1. Information We Collect
A. Personal Information
We may collect personal information that you voluntarily provide when you:
- Make a booking or inquiry
- Contact us via forms or email
- Subscribe to newsletters or updates
- Participate in promotions or surveys
Examples of personal information we collect include:
- Name
- Email address
- Phone number
- Billing address
- Payment details (processed securely through third-party payment providers)
B. Automatically Collected Information
When you visit our Website, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on pages
- Referring website
- Approximate geographic location
We collect this information using cookies and similar tracking technologies.
2. How We Use Your Information
We use the information we collect to:
- Process bookings and payments
- Communicate with you about your reservation
- Provide customer support
- Improve our Website and user experience
- Analyze traffic and usage patterns
- Prevent fraud and enhance security
- Comply with legal obligations
3. Analytics and Tracking Technologies
Cookies
We use cookies and similar technologies to improve functionality, analyze usage, and personalize your experience. You may disable cookies in your browser settings; however, doing so may affect Website functionality.
Google Analytics
We may use Google Analytics to collect information about how visitors use our Website. This helps us understand traffic patterns and improve performance.
Google may use cookies and similar technologies to collect usage data.
You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
Hotjar
We use Hotjar Ltd. to better understand how users interact with our Website and to improve user experience.
Hotjar may collect information such as:
- Mouse movements
- Clicks
- Scroll behavior
- Pages visited
- Device type
- Browser information
- Country (based on IP address)
Hotjar uses cookies and other technologies to collect and store this information in a pseudonymized format. Hotjar does not collect sensitive personal information entered into forms.
You can learn more about how Hotjar uses data here: https://www.hotjar.com/legal/policies/privacy/
You can opt out of Hotjar tracking here: https://www.hotjar.com/legal/compliance/opt-out/
Meta Pixel and Conversions API
We may use the Meta Pixel, a tool from Meta Platforms, Inc., to measure how our advertising on Facebook and Instagram performs and to show our ads to people who have visited our Website.
The Meta Pixel uses cookies to record the pages you visit on our Website. When you complete a booking, we may also send Meta, through its Conversions API, the booking value and the property booked, together with your name, email address and phone number in hashed form (converted to a code rather than sent as readable text), your IP address, your browser information, and the identifiers the Meta Pixel stores in your browser. Meta uses this to match the booking to people on Facebook and Instagram and to measure our ads.
You can learn more about how Meta uses data here: https://www.facebook.com/privacy/policy/
You can manage the ads you see from Meta in the settings of your Facebook or Instagram account.
4. Sharing of Information
We may share your information with trusted third-party service providers, including:
- Payment processors (e.g., Stripe)
- Booking software providers
- Email service providers
- Analytics providers (Google Analytics, Hotjar)
- Advertising partners (Meta)
We do not sell your personal information.
5. Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is completely secure.
6. Your Privacy Rights
Depending on your location (including Canada, the EU, or California), you may have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for certain processing
- Object to certain data uses
To exercise your rights, please contact us at the email below.
7. Children’s Privacy
Our Website is not intended for children under 13. We do not knowingly collect personal information from children under 13.
8. International Data Transfers
Your information may be transferred to and processed in countries outside your jurisdiction. We take reasonable steps to ensure appropriate safeguards are in place.
9. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be reflected by updating the Effective Date above.
10. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact:
Email: support@awayframes.com
Website: https://awayframes.com/